KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
Overall Equipment Effectiveness (OEE)
Measure of how effectively manufacturing equipment is utilised
Overdue AR as % of Total AR
Proportion of accounts receivable that are past their due date
Overtime Cost as % of Payroll
Overtime pay as a percentage of total payroll, flagging unsustainable workload or understaffing
P1 / Major Incident Rate
Number of critical (Priority 1) incidents causing significant business disruption in a period
Page Load Time / Latency
Average time for key product pages or API endpoints to respond
Paid Media Revenue Contribution
Total revenue or pipeline directly attributed to paid media campaigns across all platforms
Partner Activation Rate
Percentage of recruited partners who have submitted at least one deal registration or referred at least one lead in a period
Partner Attach Rate
Percentage of total deals in a period that involve at least one channel or technology partner
Partner Marketing Development Fund (MDF) Utilisation Rate
Percentage of allocated partner MDF budget that has been claimed and spent on approved co-marketing activities
Partner Pipeline Coverage
Ratio of total partner-sourced pipeline value to the partner revenue target for the period
Partner Portal Engagement Rate
Percentage of active partners logging into and using the partner portal (accessing content, submitting deals, completing training) in a period
Partner-Sourced Revenue
Total revenue from deals where a channel partner originated or co-sold the opportunity
Pass Rate
Percentage of students achieving a passing grade in a course or assessment
Patch Compliance Rate
Percentage of systems with critical security patches applied within the required timeframe
Patient Education Content Reach
Number of patients or caregivers accessing health education content produced by the organisation
Patient Enquiry Volume
Number of inbound patient enquiries or appointment requests generated through marketing activity
Patient Readmission Rate
Percentage of patients readmitted within 30 days of discharge
Pay Equity Ratio
Ratio comparing compensation of different demographic groups for equivalent roles, measuring internal pay fairness
Perfect Order Rate
Percentage of orders delivered complete, on time, damage-free, and with correct documentation
Performance Improvement Plan (PIP) Rate
Percentage of employees on a formal performance improvement plan, indicating underperformance prevalence
Performance Review Completion Rate
Percentage of employees who have completed a formal performance review within the review cycle
Phishing Simulation Click Rate
Percentage of employees who click on simulated phishing emails
Pipeline Coverage Ratio
Ratio of total pipeline value to revenue target, indicating whether enough pipeline exists to hit target
Pipeline Created
Total value of new opportunities added to the pipeline in a period
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