KPI Library

Industry-specific Key Performance Indicators (KPIs) to apply in your metrics

10 results

Average Claims Settlement Time

Average days from first notification of loss (FNOL) to claim settlement

Percentage of submitted claims declined or denied by the insurer

Loss ratio plus expense ratio; below 100% indicates underwriting profit

Percentage of claims identified as potentially fraudulent and referred for investigation

Period-over-period growth in total premiums written before reinsurance

Insurance – investment income as a percentage of average invested assets

Net claims incurred as a percentage of net premiums earned; the primary underwriting performance metric

Percentage of quotations or proposals that convert into bound policies

Percentage of in-force policies that lapse due to non-payment of premium in a period

Percentage of policies renewing at their anniversary date

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