KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
76 results
Absence Rate
Percentage of scheduled working days lost to all unplanned absences (sickness, personal, mental health)
Accident Frequency Rate (AFR)
Construction – number of reportable accidents per 100,000 hours worked on site
Agency Hire Rate
Percentage of hires sourced through external recruitment agencies, a cost driver to be managed
Application-to-Interview Rate
Percentage of applications received that progress to a first interview
Average Employee Tenure
Mean length of service across all employees, indicating workforce stability
Benefits Utilisation Rate
Percentage of employees actively using available benefits (health insurance, pension, flexible working), indicating perceived value
Candidate Net Promoter Score (cNPS)
Measure of candidate satisfaction with the recruitment process, regardless of outcome
Clinical Staff Burnout Rate
Percentage of clinical staff reporting high burnout symptoms via validated survey (e.g. Maslach Burnout Inventory)
Cost of Employee Turnover
Estimated total cost of replacing one employee, including recruitment, onboarding, and lost productivity
Cost per Hire
Average total cost incurred to fill one vacancy, including advertising, agency fees, and recruiter time
Diversity & Inclusion (D&I) Index
Composite measure of workforce diversity across gender, ethnicity, and other protected characteristics at various levels of the organisation
Employee Assistance Programme (EAP) Utilisation Rate
Percentage of employees using available mental health and wellbeing support services
Employee Engagement Score
Average score from staff surveys measuring motivation, alignment with mission, and organisational satisfaction
Employee Net Promoter Score (eNPS)
Measure of how likely employees are to recommend the organisation as a great place to work
Employee Survey Participation Rate
Percentage of employees who complete an engagement or pulse survey, indicating trust in the feedback process
Employee Turnover Rate
Percentage of employees who leave the organisation in a given period
Engineering Offer Acceptance Rate
Percentage of job offers extended to software engineers and technical candidates that are accepted
Front Office Attrition Rate
Voluntary turnover rate specifically among revenue-generating front office staff (traders, advisors, relationship managers)
Gender Pay Gap
Difference in average pay between male and female employees, expressed as a percentage of male average pay
Goal Achievement Rate
Percentage of employees who fully achieve their defined objectives or OKRs within the review period
Hackathon & Innovation Participation Rate
Percentage of technical employees participating in internal innovation events or hackathons, measuring development culture
Headcount vs. Plan
Actual headcount as a percentage of planned headcount at end of period
High Performer Retention Rate
Percentage of employees rated as high performers who remain with the organisation
HR Cost as % of Revenue
Total people costs (salaries, benefits, HR function) expressed as a percentage of total revenue
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