Employee Assistance Programme (EAP) Utilisation Rate
Percentage of employees using available mental health and wellbeing support services
What is Employee Assistance Programme (EAP) Utilisation Rate?
Employee assistance programme (EAP) utilisation rate is the percentage of eligible employees who use the confidential support service offered by their employer. It shows how well the programme is known and trusted.
EAPs offer counselling and advice on personal and work problems, and use shows whether people feel able to ask for help.
How this KPI is measured
- Function
- Human Resources
- Sub-function
- Wellbeing
- Industry
- All Industries
- Type
- Leading
- Impact
- People
- Unit
- %
- Measurement frequency
- Quarterly / Annual
- Formula
- (Employees using EAP services / Total eligible employees) × 100
How to calculate it
Divide employees using EAP services by total eligible employees, and multiply by 100.
For example, if 90 of 1,000 eligible employees used the service in a year, utilisation is 9%.
EAP providers report use in aggregate to protect confidentiality. Never try to identify individuals.
Where it is used
Judging the value of the programme
See whether it is used.
Promoting support
Improve awareness.
Understanding wellbeing needs
See themes in aggregate.
How to improve it
Tips and common mistakes
- Confidentiality is essential. Only use aggregate data.
- Low use does not mean low need.
- Combine with other wellbeing measures.
More Human Resources kpi library
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