Employee Net Promoter Score (eNPS)
Measure of how likely employees are to recommend the organisation as a great place to work
What is Employee Net Promoter Score (eNPS)?
Employee net promoter score (eNPS) shows how likely employees are to recommend their organisation as a place to work. It is based on one survey question and gives a simple read on loyalty.
It is quick to run and repeat, so it works well as a regular pulse on how employees feel.
How this KPI is measured
- Function
- Human Resources
- Sub-function
- Employee Engagement
- Industry
- All Industries
- Type
- Lagging
- Impact
- People
- Unit
- score (−100 to +100)
- Measurement frequency
- Quarterly / Annual
- Formula
- % Promoters (score 9–10) − % Detractors (score 0–6) from employee survey
How to calculate it
Ask employees how likely they are to recommend the organisation as a workplace, on a scale of 0 to 10. Subtract the percentage of detractors (0 to 6) from the percentage of promoters (9 to 10).
For example, if 45% are promoters and 20% are detractors, eNPS is 45 - 20 = +25.
The score ranges from -100 to +100. Ask the same question at regular intervals, and always follow with an open question on why.
Where it is used
Tracking employee sentiment
Watch trends.
Comparing teams
Find strong and weak areas.
Measuring the effect of changes
Test initiatives.
How to improve it
Tips and common mistakes
- Do not run it unless you will act on the results.
- Small teams give unreliable scores.
- Compare with your own trend more than with other companies.
More Human Resources kpi library
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