KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
36 results
Absence Rate
Percentage of scheduled working days lost to all unplanned absences (sickness, personal, mental health)
Average Employee Tenure
Mean length of service across all employees, indicating workforce stability
Benefits Utilisation Rate
Percentage of employees actively using available benefits (health insurance, pension, flexible working), indicating perceived value
Clinical Staff Burnout Rate
Percentage of clinical staff reporting high burnout symptoms via validated survey (e.g. Maslach Burnout Inventory)
Customer Service Agent Attrition Rate
Voluntary turnover rate among contact centre agents
Diversity & Inclusion (D&I) Index
Composite measure of workforce diversity across gender, ethnicity, and other protected characteristics at various levels of the organisation
Employee Assistance Programme (EAP) Utilisation Rate
Percentage of employees using available mental health and wellbeing support services
Employee Engagement Score
Average score from staff surveys measuring motivation, alignment with mission, and organisational satisfaction
Employee Net Promoter Score (eNPS)
Measure of how likely employees are to recommend the organisation as a great place to work
Employee Survey Participation Rate
Percentage of employees who complete an engagement or pulse survey, indicating trust in the feedback process
Employee Turnover Rate
Percentage of employees who leave the organisation in a given period
Front Office Attrition Rate
Voluntary turnover rate specifically among revenue-generating front office staff (traders, advisors, relationship managers)
Gender Pay Gap
Difference in average pay between male and female employees, expressed as a percentage of male average pay
Goal Achievement Rate
Percentage of employees who fully achieve their defined objectives or OKRs within the review period
Hackathon & Innovation Participation Rate
Percentage of technical employees participating in internal innovation events or hackathons, measuring development culture
High Performer Retention Rate
Percentage of employees rated as high performers who remain with the organisation
Internal Hire Rate
Percentage of vacancies filled by internal candidates, indicating career development and succession effectiveness
Internal Promotion Rate
Percentage of management or senior roles filled by internal candidates who have progressed through development programmes
Involuntary Turnover Rate
Percentage of employees whose employment is terminated by the organisation (redundancy, dismissal)
Manager Effectiveness Score
Average rating of direct managers by their reports, measuring leadership quality and team experience
New Hire Retention Rate (12-month)
Percentage of new hires still employed at 12 months
New Hire Retention Rate (90-day)
Percentage of new hires still employed at 90 days, indicating onboarding and role-fit effectiveness
New Volunteer Recruitment Rate
Number of new volunteers who join and complete induction in a period
Pay Equity Ratio
Ratio comparing compensation of different demographic groups for equivalent roles, measuring internal pay fairness
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