KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
13 results
Basket Size (Average Transaction Value)
Average value of each customer transaction at point of sale
Cost per Store Visit
Average marketing cost attributable to driving one physical customer visit to a store
Foot Traffic
Total number of customer visits to a store or website in a given period
In-Store Activation Rate
Percentage of planned in-store point-of-sale (POS) activations that are executed correctly and on time
Inventory Shrinkage Rate
Percentage of inventory lost due to theft, damage, or administrative error
Labour Cost as % of Sales
Total staff costs as a percentage of total sales revenue, the primary workforce efficiency metric in retail and hospitality
Promotional Sales Lift
Percentage increase in sales of a promoted product during a promotional period compared to baseline sales
Sales per Square Foot
Revenue generated per square foot of retail floor space, measuring store productivity
Same-Store Sales Growth (Comparable Sales)
Revenue growth from stores open for at least one full year, excluding new openings
Schedule Adherence Rate
Percentage of scheduled shifts that are worked as planned without late starts, early finishes, or no-shows
Seasonal Retention Rate
Percentage of seasonal or temporary workers who are rehired in subsequent seasons
Sell-Through Rate
Percentage of available inventory sold during a period, measuring stock management effectiveness
Units per Transaction (UPT)
Average number of items purchased per customer visit
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