Schedule Adherence Rate
Percentage of scheduled shifts that are worked as planned without late starts, early finishes, or no-shows
What is Schedule Adherence Rate?
Schedule adherence rate is the percentage of scheduled shifts that are worked as planned. It shows how reliably staff turn up and stay to their rota.
In retail, where cover levels are planned closely to demand, missed shifts affect service and sales.
How this KPI is measured
- Function
- Human Resources
- Sub-function
- Workforce Planning
- Industry
- Retail
- Type
- Lagging
- Impact
- Operational
- Unit
- %
- Measurement frequency
- Weekly / Monthly
- Formula
- (Shifts worked as scheduled / Total shifts scheduled) × 100
How to calculate it
Divide shifts worked as scheduled by total shifts scheduled, and multiply by 100.
For example, if 9,600 of 10,000 scheduled shifts were worked as planned, adherence is 96%.
Decide how to treat late arrivals, early departures and agreed changes, and track by store and team.
Where it is used
Protecting service levels
Ensure adequate cover.
Finding scheduling problems
See patterns of missed shifts.
Improving rotas
Make schedules workable.
How to improve it
Tips and common mistakes
- Unpredictable rotas cause absence. Give notice.
- Follow scheduling laws.
- Compare by store and shift type.
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