KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
49 results
Accident Frequency Rate (AFR)
Construction – number of reportable accidents per 100,000 hours worked on site
Advice Conversion Rate
Percentage of financial advice consultations that result in a product sale or mandate
At-Risk Account Count
Number of accounts flagged as at risk of churn based on health score or engagement signals
Audit Findings Closure Rate
Percentage of internal audit findings closed within the agreed remediation timeframe
Bad Debt as % of Revenue
Value of receivables written off as irrecoverable as a percentage of total revenue
Cash Runway
Number of months the business can continue operating at current burn rate with existing cash reserves
Churn Rate
Percentage of customers or revenue lost in a given period
Client Attrition Rate
Percentage of clients who close their accounts or move assets away in a period
Contract Compliance Rate
Percentage of purchases made through contracted suppliers vs. off-contract buying
Contract Renewal On-Time Rate
Percentage of contracts renewed before their expiry date
Current Ratio
Ratio of current assets to current liabilities, measuring short-term liquidity
Cyber Security Incident Rate
Number of confirmed security incidents in a period
Food Safety Compliance Rate
Percentage of food safety audits or tests passed without critical non-conformances
Fraud Detection Rate
Percentage of claims identified as potentially fraudulent and referred for investigation
High-Risk Audit Findings Rate
Proportion of internal audit issues rated high or critical risk out of all findings raised
Hospital-Acquired Infection (HAI) Rate
Number of healthcare-associated infections per 1,000 patient bed days
Interest Coverage Ratio
Operating profit relative to interest expense, measuring ability to service debt
KYC Refresh Completion Rate
Percentage of customer files requiring periodic Know Your Customer review completed on time
Lost Time Injury Frequency Rate (LTIFR)
Number of lost-time workplace injuries per million hours worked
Mandatory Training Compliance Rate
Percentage of clinical and non-clinical staff with all mandatory training (safeguarding, infection control, fire safety) completed and in-date
Mean Time to Detect (MTTD)
Average time from a security incident occurring to its detection
Medication Error Rate
Number of medication errors per 1,000 patient days
Near Miss Reporting Rate
Number of near-miss safety incidents reported per 100 employees, measuring safety culture and hazard visibility
Net Debt to EBITDA
Ratio of net debt to EBITDA, measuring financial leverage and debt sustainability
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