KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
91 results
Application-to-Offer Rate
Percentage of applications received that result in a conditional or unconditional offer
Average Claims Settlement Time
Average days from first notification of loss (FNOL) to claim settlement
Average Length of Stay (ALOS)
Average days patients remain admitted in hospital per episode of care
Average View Duration
Average time viewers spend watching a piece of content before exiting
Batch Release Rate
Percentage of manufactured product batches passing quality control and released without rejection
Bed Occupancy Rate
Percentage of available hospital beds occupied on average in a period
Beneficiaries Reached
Total number of individuals or communities directly served by the organisation’s programmes in a period
Beneficiary Satisfaction Score
Average satisfaction rating from beneficiaries regarding the quality and relevance of services received
Capitalisation Rate (Cap Rate)
NOI as a percentage of property value, measuring investment yield
Carbon Emissions Intensity
Greenhouse gas emissions (Scope 1 and 2) per unit of revenue or output
Cargo Damage Rate
Percentage of shipments where cargo is damaged or lost in transit
Claims Repudiation Rate
Percentage of submitted claims declined or denied by the insurer
Cold Chain Compliance Rate
Percentage of temperature-sensitive produce maintained within required temperature range throughout storage and transport
Combined Ratio
Loss ratio plus expense ratio; below 100% indicates underwriting profit
Content Completion Rate
Percentage of viewers who watch content to completion or a defined threshold
Content Production Cycle Time
Average days from content brief to published or broadcast-ready content
Content Views / Streams
Total number of times content is viewed or streamed across all platforms in a period
Contract Compliance Rate
Percentage of purchases made through contracted suppliers vs. off-contract buying
Cost per Beneficiary
Average cost to deliver services to one beneficiary, measuring programme efficiency
Course Completion Rate
Percentage of enrolled students who complete a specific course or module without withdrawing
Crop Yield per Hectare
Average weight of crop harvested per hectare of cultivated land in a season
Customs Clearance Time
Average days from goods arriving at border to customs clearance being granted
Defect Rate
Construction – number of defects or snags identified per unit of work completed
Defect Rate (Parts Per Million)
PPM) – number of defective units produced per million units
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