KPI Library

Industry-specific Key Performance Indicators (KPIs) to apply in your metrics

14 results

SalesRevenue

Annual Recurring Revenue (ARR)

Annualised value of recurring subscription revenue

MarketingOperational

App Store Rating

Average user rating of the product on app marketplaces (App Store, Google Play, G2, Capterra)

Human ResourcesQuality

Engineering Offer Acceptance Rate

Percentage of job offers extended to software engineers and technical candidates that are accepted

SalesRevenue

Expansion MRR Rate

Expansion MRR from existing customers as a percentage of total MRR, measuring the contribution of upsell and cross-sell to growth

Customer Success & ServiceOperational

Feature Adoption Rate

Percentage of customers using a specific product feature, used to measure rollout success

SalesRevenue

Free-to-Paid Conversion Rate

Percentage of free trial or freemium users who convert to a paid subscription

Human ResourcesPeople

Hackathon & Innovation Participation Rate

Percentage of technical employees participating in internal innovation events or hackathons, measuring development culture

SalesRevenue

Monthly Recurring Revenue (MRR)

Predictable recurring revenue generated each month from active subscriptions

SalesRevenue

MRR Growth Rate

Month-over-month percentage increase in Monthly Recurring Revenue

Customer Success & ServiceRisk

Product Adoption Rate

Percentage of licensed users actively using the product, indicating engagement and churn risk

MarketingRevenue

Product-Led Growth (PLG) Activation Rate

Percentage of free or trial sign-ups that complete a key activation milestone within the product

SalesRevenue

Product-Qualified Lead (PQL) Conversion Rate

Percentage of users identified as product-qualified (based on usage signals) who convert to a paid customer

Human ResourcesPeople

Technical Talent Attrition Rate

Voluntary turnover rate specifically among software engineers, data scientists, and product managers

MarketingEfficiency

Trial-to-Demo Conversion Rate

Percentage of free trial sign-ups who also book a sales demo (product-led + sales-assisted motion)

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