KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
15 results
Average Length of Stay (ALOS)
Average days patients remain admitted in hospital per episode of care
Bed Occupancy Rate
Percentage of available hospital beds occupied on average in a period
Claim Denial Rate
Percentage of insurance or payer claims denied on first submission
Clinical Staff Burnout Rate
Percentage of clinical staff reporting high burnout symptoms via validated survey (e.g. Maslach Burnout Inventory)
Emergency Department (ED) Wait Time
Average time from patient arrival to being seen by a clinician
Hospital-Acquired Infection (HAI) Rate
Number of healthcare-associated infections per 1,000 patient bed days
Mandatory Training Compliance Rate
Percentage of clinical and non-clinical staff with all mandatory training (safeguarding, infection control, fire safety) completed and in-date
Medication Error Rate
Number of medication errors per 1,000 patient days
Net Collection Rate
Percentage of the maximum collectable revenue actually collected after write-offs
Patient Education Content Reach
Number of patients or caregivers accessing health education content produced by the organisation
Patient Enquiry Volume
Number of inbound patient enquiries or appointment requests generated through marketing activity
Patient Readmission Rate
Percentage of patients readmitted within 30 days of discharge
Registered Clinical Staff Fill Rate
Percentage of clinical vacancies (nurses, doctors, allied health) filled with qualified registered professionals vs. agency or locum cover
Surgical Site Infection (SSI) Rate
Percentage of surgical procedures resulting in a surgical site infection
Theatre Utilisation Rate
Percentage of scheduled operating theatre time used for surgical procedures
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