KPI Library

Industry-specific Key Performance Indicators (KPIs) to apply in your metrics

7 results

Budget Absorption Rate

Percentage of approved departmental budget spent by end of the fiscal period

Average satisfaction rating from citizens using government services

Average total cost of processing one citizen service request

Percentage of eligible service transactions completed through digital channels vs. in-person or paper

Average volume of defined service outputs or transactions processed per full-time equivalent

Percentage of approved policy commitments or programme milestones delivered by the target date

Percentage of citizen services or applications processed within the statutory or target timeframe

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