KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
13 results
Contract Renewal On-Time Rate
Percentage of contracts renewed before their expiry date
Contract Turnaround Time
Average days from contract request to fully executed agreement
Food Safety Compliance Rate
Percentage of food safety audits or tests passed without critical non-conformances
Fraud Detection Rate
Percentage of claims identified as potentially fraudulent and referred for investigation
KYC Refresh Completion Rate
Percentage of customer files requiring periodic Know Your Customer review completed on time
Legal Spend vs. Budget
Total legal costs as a percentage of the approved legal budget
Non-Performing Loan (NPL) Ratio
Proportion of loans that are in or near default
Open Litigation Cases
Number of active legal disputes or claims at period end
Operational Loss Events
Number and value of operational risk incidents in a period
Policy Attestation Completion Rate
Percentage of employees completing annual policy attestations on time
Regulatory Breach Count
Number of confirmed breaches of regulatory requirements in a period
Regulatory Reporting On-Time Rate
Percentage of mandatory regulatory submissions filed by the statutory deadline
Value at Risk (VaR) Utilisation
Trading book VaR as a percentage of the approved VaR limit
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