KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
15 results
API / Application Error Rate
Percentage of API calls or user actions that result in an error response
Clinical Trial Patient Recruitment Rate
Percentage of target patient enrolment achieved within the planned recruitment period
DAU/MAU Ratio
Ratio of daily active users to monthly active users, measuring product stickiness
Digital Service Adoption Rate
Percentage of eligible service transactions completed through digital channels vs. in-person or paper
External Research Grant Income
Total funding secured from external bodies for research activities
Feature Delivery Rate
Number of new product features shipped to production versus roadmap plan
Net Promoter Score
Product – likelihood of users to recommend the specific product
Page Load Time / Latency
Average time for key product pages or API endpoints to respond
Pipeline Phase Transition Rate
Percentage of candidates advancing from one R&D phase to the next (e.g. Phase I to II)
Protocol Deviation Rate
Number of protocol deviations per 100 patient visits, measuring trial compliance
Regulatory Submission On-Time Rate
Percentage of regulatory dossiers filed to health authorities by the planned submission date
Research Publications per Academic FTE
Average number of peer-reviewed publications per academic staff member
System Uptime / Availability
Percentage of time a system or service is fully operational
Technical Debt Ratio
Estimated remediation time for all code issues as a proportion of total development time
User Retention Rate (D7 / D30)
Percentage of users who return to the product 7 or 30 days after first use
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