KPI Library

Industry-specific Key Performance Indicators (KPIs) to apply in your metrics

10 results

Billing Accuracy Rate

Percentage of customer bills issued without errors requiring adjustment

Total production cost per megawatt-hour of energy generated

Number of new household or business connections to the energy or utility network completed

Percentage of mandatory regulatory submissions filed by the statutory deadline

Percentage of total energy generated from renewable sources (solar, wind, hydro)

Energy – recordable safety incidents per million hours worked across field and plant operations

System Average Interruption Duration Index – average total duration of power interruptions per customer in a period

System Average Interruption Frequency Index – average number of supply interruptions per customer in a period

Percentage of eligible customer premises with a smart meter installed

Percentage of total generation or distribution time lost to unplanned equipment failures

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