KPIOperations & Supply Chain

Smart Meter Deployment Rate

Percentage of eligible customer premises with a smart meter installed

What is Smart Meter Deployment Rate?

Smart meter deployment rate is the percentage of eligible premises with a smart meter installed. It shows progress on rolling out smart metering.

Smart meters give accurate readings and help customers manage use, so deployment is a milestone for many energy suppliers.

How this KPI is measured

Function
Operations & Supply Chain
Sub-function
Infrastructure Rollout
Industry
Energy & Utilities
Type
Lagging
Impact
Operational
Unit
%
Measurement frequency
Quarterly
Formula
(Smart meters installed / Total eligible premises) × 100

How to calculate it

Divide smart meters installed by total eligible premises, and multiply by 100.

For example, if 600,000 of 1,000,000 eligible premises have a smart meter, the rate is 60%.

Define eligible premises consistently, and track installations, failures and customer refusals separately.

Where it is used

  • Tracking roll-out

    Measure progress to targets.

  • Planning installation crews

    Schedule work.

  • Meeting regulatory obligations

    Report progress.

How to improve it

Tips and common mistakes

  • Installed meters must work. Track communication success too.
  • Follow safety and privacy rules.
  • Use consistent definitions of eligibility.

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