New Customer Connections
Number of new household or business connections to the energy or utility network completed
What is New Customer Connections?
New customer connections is the number of new supply connections activated in a period, such as electricity, gas or water. It shows how many new customers a utility has brought onto its network.
It indicates growth and the capacity of the connections team to deliver on time.
How this KPI is measured
- Function
- Operations & Supply Chain
- Sub-function
- Customer Connections
- Industry
- Energy & Utilities
- Type
- Leading
- Impact
- Operational
- Unit
- #
- Measurement frequency
- Monthly / Quarterly
- Formula
- Count of new connections activated in period
How to calculate it
Count the new connections activated in the period.
For example, if a network activated 2,400 new connections in a quarter, the figure is 2,400.
Track the time from application to activation as well, and split by customer type such as domestic and commercial.
Where it is used
Tracking network growth
See new customers added.
Planning capacity
Schedule crews and materials.
Measuring service
Watch delivery times.
How to improve it
Tips and common mistakes
- Read with time to connect.
- Regulators often set connection time standards.
- Count only activated connections.
More Operations & Supply Chain kpi library
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