KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
96 results
Agency Hire Rate
Percentage of hires sourced through external recruitment agencies, a cost driver to be managed
Average Discount Depth
Average percentage discount applied across all closed deals relative to list price
Benefits Realisation Rate
Percentage of planned benefits from strategic investments realised by defined milestones
Budget Absorption Rate
Percentage of approved departmental budget spent by end of the fiscal period
Budget Variance
The difference between budgeted and actual spend, expressed as a percentage
CAC Payback Period
Number of months to recover the cost of acquiring a customer through their recurring revenue
Capex vs. Budget
Actual capital expenditure as a percentage of the approved capex budget for the period
Capitalisation Rate (Cap Rate)
NOI as a percentage of property value, measuring investment yield
Cash Conversion Cycle (CCC)
Average number of days between paying for inventory/inputs and collecting cash from customers
Claim Denial Rate
Percentage of insurance or payer claims denied on first submission
Cloud Spend vs. Budget
Actual cloud infrastructure spend as a percentage of approved cloud budget
Collections Effectiveness Index (CEI)
Measure of how effectively the AR team collects receivables in a period
Combined Ratio
Loss ratio plus expense ratio; below 100% indicates underwriting profit
Commission-to-Revenue Ratio
Commissions paid as a percentage of revenue generated
Content Cost per Hour
Average production or licensing cost per hour of content
Contract Margin
Construction – profit margin on individual construction contracts after all direct and indirect costs
Cost of Employee Turnover
Estimated total cost of replacing one employee, including recruitment, onboarding, and lost productivity
Cost of Fundraising Ratio
Fundraising expenditure as a percentage of total fundraising income, indicating cost efficiency
Cost of Sales (CoS)
Total direct costs attributable to generating sales revenue
Cost per Acquisition (CPA)
Average total marketing cost to acquire one new paying customer
Cost per Citizen Service Transaction
Average total cost of processing one citizen service request
Cost per Click (CPC)
Average cost paid per click on a paid advertisement
Cost per Hire
Average total cost incurred to fill one vacancy, including advertising, agency fees, and recruiter time
Cost per Impression (CPM)
Cost per 1,000 ad impressions, measuring paid media efficiency
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