KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
16 results
Change Failure Rate
Percentage of production deployments causing a degradation or rollback (DORA metric)
Cloud Spend vs. Budget
Actual cloud infrastructure spend as a percentage of approved cloud budget
Cyber Security Incident Rate
Number of confirmed security incidents in a period
Deployment Frequency
Number of production deployments in a period (DORA metric)
IT Cost as % of Revenue
Total IT expenditure as a percentage of total revenue
IT Service Desk CSAT
Average employee satisfaction score for IT support interactions
IT Service Desk First-Level Resolution Rate
Percentage of IT support tickets resolved at first level without escalation
Lead Time for Changes
Average time from code commit to running in production (DORA metric)
Mean Time to Detect (MTTD)
Average time from a security incident occurring to its detection
Mean Time to Resolve (MTTR)
IT – average time from IT incident detection to full resolution
P1 / Major Incident Rate
Number of critical (Priority 1) incidents causing significant business disruption in a period
Patch Compliance Rate
Percentage of systems with critical security patches applied within the required timeframe
Phishing Simulation Click Rate
Percentage of employees who click on simulated phishing emails
Software Licence Utilisation Rate
Percentage of purchased software licences actively used
Sprint Velocity
Average number of story points completed per sprint over a rolling period
Vulnerability Remediation Time
Average days to remediate identified critical or high vulnerabilities after discovery
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