KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
Inventory Shrinkage Rate
Percentage of inventory lost due to theft, damage, or administrative error
Inventory Turnover Rate
Number of times inventory is sold and replaced in a period
Investment Return on Assets
Insurance – investment income as a percentage of average invested assets
Invoice Processing Time
Average number of days from invoice receipt to payment processing
Involuntary Turnover Rate
Percentage of employees whose employment is terminated by the organisation (redundancy, dismissal)
IT Cost as % of Revenue
Total IT expenditure as a percentage of total revenue
IT Service Desk CSAT
Average employee satisfaction score for IT support interactions
IT Service Desk First-Level Resolution Rate
Percentage of IT support tickets resolved at first level without escalation
Keyword Rankings
Number of target keywords ranking on page 1 of search engine results
KYC Refresh Completion Rate
Percentage of customer files requiring periodic Know Your Customer review completed on time
Labour Cost as % of Sales
Total staff costs as a percentage of total sales revenue, the primary workforce efficiency metric in retail and hospitality
Launch On-Time Rate
Percentage of planned product or feature launches executed on or before the committed launch date
Lead Response Time
Average time between a lead being assigned and the first SDR outreach attempt
Lead Source Mix
Distribution of total leads by acquisition channel (organic, paid, referral, events, direct), identifying channel dependency
Lead Time for Changes
Average time from code commit to running in production (DORA metric)
Lead Velocity Rate (LVR)
Month-over-month percentage growth in the number of qualified leads generated, a leading predictor of future revenue growth
Lead-to-MQL Conversion Rate
Percentage of raw leads that qualify as Marketing Qualified Leads
Legacy Pipeline Value
Estimated future value of bequests notified to the organisation but not yet received
Legal Spend vs. Budget
Total legal costs as a percentage of the approved legal budget
List-to-Sale Price Ratio
Average ratio of final sale price to original listing price, indicating negotiation effectiveness
Load Factor
Percentage of available cargo or passenger capacity utilised on completed journeys
Loss Ratio
Net claims incurred as a percentage of net premiums earned; the primary underwriting performance metric
Lost Time Injury Frequency Rate (LTIFR)
Number of lost-time workplace injuries per million hours worked
Loyalty Programme Enrolment Rate
Percentage of customers enrolled in the brand’s loyalty or rewards programme
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