KPI Library
Industry-specific Key Performance Indicators (KPIs) to apply in your metrics
Strategic Initiative On-Track Rate
Percentage of strategic initiatives rated Green (on track) in governance review
Student Retention Rate
Percentage of students who continue into the next academic year without withdrawing
Student Satisfaction Score
Average student rating of overall experience, teaching quality, and support services
Subcontractor On-Time Delivery Rate
Percentage of subcontracted work packages delivered by the agreed programme date
Subscriber Churn Rate
Percentage of subscribers who cancel or do not renew in a period
Subscriber Growth Rate
Month-over-month percentage growth in total paid or registered subscribers
Supplier Dependency Ratio
Percentage of total spend concentrated in the top 5 suppliers
Supplier Payment On-Time Rate
Percentage of supplier invoices paid within agreed payment terms
Supplier Quality Acceptance Rate
Percentage of goods received from suppliers that meet quality standards on first delivery
Surgical Site Infection (SSI) Rate
Percentage of surgical procedures resulting in a surgical site infection
Syndication Lead-to-MQL Conversion Rate
Percentage of content syndication leads that qualify as MQLs upon follow-up and scoring
System Uptime / Availability
Percentage of time a system or service is fully operational
Target Account Engagement Rate
Percentage of defined ICP target accounts showing measurable engagement with marketing content or campaigns
Tax Compliance On-Time Filing Rate
Percentage of statutory tax filings submitted by their legal deadline
Technical Content Download Rate
Number of downloads of technical datasheets, product specs, or CAD files, indicating prospect intent
Technical Debt Ratio
Estimated remediation time for all code issues as a proportion of total development time
Technical Talent Attrition Rate
Voluntary turnover rate specifically among software engineers, data scientists, and product managers
Territory Coverage Rate
Percentage of accounts within an assigned territory that have been contacted at least once in a defined period
Theatre Utilisation Rate
Percentage of scheduled operating theatre time used for surgical procedures
Thought Leadership Reach
Number of unique readers or viewers of published financial research, commentary or regulatory guidance content
Thought Leadership-Attributed Leads
Number of leads generated through publications, speaking engagements, and industry reports
Time Spent Selling
Percentage of a sales rep’s working week spent on direct selling activities vs. admin, internal meetings, and non-selling tasks
Time to Fill
Average number of days from a job requisition being opened to a candidate accepting an offer
Time to First Value (TTFV)
Average time from contract signature to the customer achieving their first meaningful outcome
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