Supplier Quality Acceptance Rate
Percentage of goods received from suppliers that meet quality standards on first delivery
What is Supplier Quality Acceptance Rate?
Supplier quality acceptance rate is the percentage of deliveries that meet quality standards on receipt. It shows how reliable suppliers are on quality.
Rejected deliveries cost time, cause shortages and can disrupt production, so a high rate is a sign of dependable suppliers.
How this KPI is measured
- Function
- Operations & Supply Chain
- Sub-function
- Procurement
- Industry
- All Industries
- Type
- Lagging
- Impact
- Quality
- Unit
- %
- Measurement frequency
- Monthly / Quarterly
- Formula
- (Deliveries meeting quality standards / Total deliveries received) × 100
How to calculate it
Divide deliveries meeting quality standards by total deliveries received, and multiply by 100.
For example, if 970 of 1,000 deliveries passed inspection, the acceptance rate is 97%.
Track by supplier and reason for rejection, and agree the inspection criteria with suppliers.
Where it is used
Managing suppliers
Hold suppliers to account.
Reducing incoming defects
Protect production.
Choosing suppliers
Compare reliability.
How to improve it
Tips and common mistakes
- Clear specifications prevent disputes.
- Track reasons for rejection.
- Include late delivery in a wider supplier scorecard.
More Operations & Supply Chain kpi library
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