Product Recall Rate
Number of product recall events initiated in a period, a critical quality and safety indicator
What is Product Recall Rate?
Product recall rate is the number of voluntary or regulatory product recalls started in a period. It shows how often products have to be withdrawn from the market.
Recalls can harm patients or customers and are costly to a company's reputation, so a low rate is a sign of strong quality and safety control.
How this KPI is measured
- Function
- Operations & Supply Chain
- Sub-function
- Quality
- Industry
- Pharma & Life Sciences
- Type
- Lagging
- Impact
- Risk
- Unit
- #
- Measurement frequency
- Annual
- Formula
- Count of voluntary or regulatory product recalls initiated in period
How to calculate it
Count the product recalls initiated in the period, whether voluntary or required by regulators.
For example, if a company started 2 recalls during the year, the figure is 2.
Record the cause, the number of units affected and the severity classification, and report as regulations require.
Where it is used
Monitoring quality and safety
Track serious problems.
Reporting to boards and regulators
Show performance.
Learning from incidents
Prevent repeats.
How to improve it
Tips and common mistakes
- A voluntary recall is often the responsible action.
- Follow regulatory reporting rules.
- Track severity and units affected.
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