Onboarding Satisfaction Score
Average satisfaction rating from new hires about their onboarding experience
What is Onboarding Satisfaction Score?
Onboarding satisfaction score is the average rating new hires give their onboarding experience. It shows how well the organisation welcomes and prepares new people.
A good start affects performance and how long people stay, so onboarding satisfaction is an early sign of retention.
How this KPI is measured
- Function
- Human Resources
- Sub-function
- HR Operations
- Industry
- All Industries
- Type
- Lagging
- Impact
- Quality
- Unit
- score (1–5 or 1–10)
- Measurement frequency
- Monthly / Quarterly
- Formula
- Sum of onboarding satisfaction scores / Number of new hire survey responses
How to calculate it
Add up the onboarding satisfaction scores and divide by the number of new hire survey responses.
For example, if 60 new hires give scores totalling 258 out of 5, the average is 4.3.
Survey at set points, such as the first week and 90 days, and ask about specific parts of onboarding to see what to fix.
Where it is used
Improving onboarding
Find weak points.
Predicting retention
Spot at-risk new hires.
Comparing teams
Share good practice.
How to improve it
Tips and common mistakes
- Have everything ready before day one.
- Follow up with low scorers.
- Track with new hire retention.
More Human Resources kpi library
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