KPIOperations & Supply Chain

Occupancy Rate

Percentage of available lettable units or floor space generating rental income

What is Occupancy Rate?

Occupancy rate is the percentage of a property's units or floor area that is let or occupied. It shows how much of a property is earning rent.

Empty space earns nothing, so occupancy is a central measure of property performance.

How this KPI is measured

Function
Operations & Supply Chain
Sub-function
Property Management
Industry
Real Estate
Type
Lagging
Impact
Financial control
Unit
%
Measurement frequency
Monthly
Formula
(Occupied units or sq ft / Total available units or sq ft) × 100

How to calculate it

Divide occupied units or floor area by total available units or floor area, and multiply by 100.

For example, if 92 of 100 units are occupied, occupancy is 92%.

Measure by units or square feet consistently, and look at trends, lease expiries and the time units stay empty.

Where it is used

  • Managing lettings

    See how full the portfolio is.

  • Forecasting income

    Estimate rent.

  • Assessing demand

    Spot market changes.

How to improve it

Tips and common mistakes

  • Physical occupancy differs from economic occupancy, where rent is paid.
  • Very high occupancy may mean rents are too low.
  • Watch turnover costs.

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