On-Time Performance (OTP)
Percentage of shipments or journeys departing or arriving within the scheduled time window
What is On-Time Performance (OTP)?
On-time performance is the percentage of journeys that arrive or depart on schedule. It is the main punctuality measure for transport operations.
Customers judge transport services on reliability, so punctuality strongly affects satisfaction and repeat use.
How this KPI is measured
- Function
- Operations & Supply Chain
- Sub-function
- Delivery Performance
- Industry
- Logistics & Transport
- Type
- Lagging
- Impact
- Quality
- Unit
- %
- Measurement frequency
- Daily / Weekly
- Formula
- (Journeys on time / Total journeys) × 100
How to calculate it
Divide journeys on time by total journeys, and multiply by 100.
For example, if 9,300 of 10,000 journeys arrived on time, OTP is 93%.
Define on time clearly, such as within a set number of minutes of the schedule, and use the same definition each time.
Where it is used
Managing service quality
Track punctuality.
Finding delay causes
Locate problem routes and times.
Meeting contractual targets
Report performance.
How to improve it
Tips and common mistakes
- The definition of on time changes the result greatly.
- Look at the size of delays as well as their number.
- Review by route and time of day.
More Operations & Supply Chain kpi library
Build better plans, faster
Join the waitlist for early access to curated insights, flexible templates, and rapid iteration across strategy, planning, and project management.