On-Time Project Delivery Rate
Percentage of client projects delivered by the originally agreed deadline
What is On-Time Project Delivery Rate?
On-time project delivery rate is the percentage of completed projects delivered by the agreed deadline. It shows how reliably a firm meets its promises.
Late delivery hurts clients and reputation, so this rate is closely linked to satisfaction and repeat work.
How this KPI is measured
- Function
- Operations & Supply Chain
- Sub-function
- Project Delivery
- Industry
- Professional Services
- Type
- Lagging
- Impact
- Quality
- Unit
- %
- Measurement frequency
- Monthly / Quarterly
- Formula
- (Projects delivered on or before agreed deadline / Total projects completed) × 100
How to calculate it
Divide projects delivered on or before the agreed deadline by total projects completed, and multiply by 100.
For example, if 48 of 60 projects were on time, the rate is 80%.
Use the deadline as agreed after formally approved changes, and look at how late the late ones were.
Where it is used
Improving delivery reliability
Track deadlines.
Improving planning
Learn from delays.
Protecting client relationships
Keep promises.
How to improve it
Tips and common mistakes
- Do not agree deadlines you cannot meet.
- Formally approved changes should reset the deadline.
- Read with budget and quality.
More Operations & Supply Chain kpi library
Build better plans, faster
Join the waitlist for early access to curated insights, flexible templates, and rapid iteration across strategy, planning, and project management.